Return & Refund Policy

Effective date: October 2026

The short version

Almost everything we sell is personalized and made to order with your names, photos, logo or design. Because each piece is made just for you, personalized items can't be returned or exchanged for a change of mind. If anything arrives damaged, defective or different from what you ordered, we replace it or refund you in full.

Damaged, defective or wrong item?

That's on us. Email a photo of the item and the problem to support@battlesummitview.com with your order number within 7 days of delivery. We'll ship a free replacement or refund you in full. You don't pay return shipping, and in most cases you don't need to send the item back at all.

This covers, for example: a broken ornament, a misprint or stitching flaw, the wrong size, color or design compared with your order, or a name that doesn't match what you typed.

Personalized items

We produce exactly what you enter at checkout or approve on your proof, so please double-check names, spelling, capitalization, numbers and sizes before you order.
We can't accept returns or exchanges for a change of mind, a size that doesn't fit, or a typo in the details you submitted. Please check the size chart on each product page before ordering.
Some items, such as logo apparel, are marked final sale on the product page. Damaged, defective and wrong items are still replaced or refunded.

Changes and cancellations

Need to fix a name or size? Email us as soon as possible after ordering. If production hasn't started yet, we'll update or cancel the order for you. Once an item has been made, it can't be changed or cancelled.

Non-personalized items

Items with no personalization can be returned within 30 days of delivery if they're unused and in their original condition. Email us first and we'll send the return instructions. For change-of-mind returns, the customer covers return postage. Once the item arrives and checks out, your refund goes to the original payment method within 5–7 business days.